Shipping policy

Shipping Policy

We offer worldwide shipping. All orders are processed and shipped from our fulfillment center.

Please note that processing times may vary depending on product availability. Orders are usually processed within 2–5 business days after payment confirmation, excluding weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Estimated delivery times:

  • France & Europe: 3-5 business days

  • United States & Canada: 5–10 business days

  • Rest of the world: 7–15 business days

Please note that these are estimates and may vary depending on the carrier, customs clearance, or local delivery conditions.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance.

Lost, Stolen, or Delayed Packages

Rematch is not responsible for lost, stolen, or delayed packages once they have been handed over to the carrier. Please ensure that your shipping address is accurate at checkout.

If your tracking information shows that your package has been delivered but you have not received it, please contact your local carrier directly.

Incorrect Address

If you provide an incorrect or incomplete shipping address and the package is returned to us, you may be responsible for the reshipping fees.

Please double-check your shipping information before completing your order.

Contact

For any shipping-related questions, please contact us at:
info@rematchrematch.com